Do I need to sign a contract when signing up with Digital Briefcase?
How long do you suggest running a marketing campaign for?
What is your notice period?
30 days. We don’t tie our clients into long-term contracts, as we want you to be happy and not feel obliged to stay with us, if you aren’t getting the deliverables that you expected.
Tell me about your payment terms?
Marketing Campaigns: 100% Upfront
Hosting: Upfront per year OR on a monthly basis via EFT or debit order
All other services such as Development, Design, Copywriting, Videography and Photography: 50% Deposit due upfront with remainder due upon completion
How often do I need to renew my domain/s?
Do you offer email and IT support with your hosting solutions?
What if I’d like to make numerous changes to designs?
We allow 2 reverts per chosen design. Additional changes will be charged for at an hourly rate.
What happens if I change my mind/ brief?
If the initial brief is changed after the job was invoiced, the first brief will be ignored and the job will be requoted according to the new brief. If the brief changes and artwork has already been created, then it will be charged for and added to the new cost. Please make 100% sure that your brief is accurate and detailed.
Our ad campaigns are set-up using our hard-earned knowledge and expertise, so they remain the property of Digital Briefcase (Pty) Ltd. We do not hand these accounts over at any time.